Complaints
If you have a complaint
You can make a complaint with our AFSLs at any time by contacting us at:
Email:
advicecomplaints@rhombusadvisory.com.au
In writing to:
Suite 803, Level 8,
309 Kent Street, Sydney NSW 2000
Phone:
(02) 9127 7699
Our AFSLs will investigate and endeavour to resolve complaints promptly and fairly.
If the complaint has not been resolved to your satisfaction within 30 days, you can lodge a complaint
with the Australian Financial Complaints Authority (AFCA).
AFCA is an external dispute resolution scheme which provides fair and independent financial services
complaint resolution that is free to consumers. AFCA’s contact details are:
Email:
info@afca.org.au
Website:
www.afca.org.au
In Writing to:
Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001
Phone:
1800 931 678
The Australian Securities and Investment Commission (ASIC) also has an information line 1300 300 630 which clients may use to obtain information about their rights, and to make a complaint. For more information, clients should visit their website www.asic.gov.au