How We
Support You
Financial Advisers
Our AFSLs
Rhombus Advisory holds two AFSLs – RI Advice Group (formerly RetireInvest) and Consultum Financial Advisers.
The practices aligned to these AFSLs are locally owned, employing highly qualified financial advisers and practice staff.
RI Advice Group first opened its doors in Melbourne in 1979. Since then, we’ve grown from strength to strength, and we now work with clients from all walks of life around Australia.
The secret to our long-term success is our collegiate culture, shared by our advisers and support staff across the board. It’s what makes us a community, and it delivers powerful benefits to you and your clients.
Founded in 2006, Consultum Financial Advisers has firmly established ourselves as the licensee of choice for growth
focused practices requiring personalised and tailored support across a range of services including practice management, marketing, software, research, compliance and professional development.
Our difference
As a community, we are motivated to create opportunities for growth and success, fostering the sustainable success of the dynamic advice profession.
Strength in partnership
Rhombus Advisory supports a 400+ strong community of self-employed financial advisers around Australia, including two established AFSLs – RI Advice and Consultum.
If you have a complaint
You can make a complaint with our AFSLs at any time by contacting us at:
Email:
advicecomplaints@rhombusadvisory.com.au
In writing to:
Suite 803, Level 8, 309 Kent Street, Sydney NSW 2000
Phone:
(02) 9127 7699
Our AFSLs will investigate and endeavour to resolve complaints promptly and fairly.
If the complaint has not been resolved to your satisfaction within 30 days, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA is an external dispute resolution scheme which provides fair and independent financial services
complaint resolution that is free to consumers. AFCA’s contact details are:
Email:
info@afca.org.au
Website:
www.afca.org.au
In Writing to:
Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001
Phone:
1800 931 678
The Australian Securities and Investment Commission (ASIC) also has an information line 1300 300 630 which clients may use to obtain information about their rights, and to make a complaint. For more information, clients should visit their website www.asic.gov.au